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Our team

Meet the leaders of our company

Lawyer from the Universidad Pontificia Bolivariana, MBA in Project Management in progress; With 18 years of experience, eleven years dedicated to TUYA S.A., initially in SUFINANCIAMIENTO Legal Department and later as Head of Collections. Responsible for the processes of: credit cards recovery , motorcycle loans and vehicle loans collections, the responsibilities as Head of Portfolio aimed at monitoring the operation of external collection agencies, design of the internal Call Center, leader in the implementation of the company's collection software and further improvements, technological solutions for process optimization and risk score development.

Later as Director of Risks of CREDIORBE (company dedicated to the financing of motorcycles mainly of the AUTECO brand), she was in charge of the risk, collections and customer service departments, aswell as the outsourced contact center operation.

As Co Founder and General Director of Origen BPO, she plays a very important role con the company's operations and audit activities; she also plays an active role on advisory and consulting projects. She also leads the Quality Assurance and Training processes (for in-house operations and fot the clients that contract this service).

Engineer with post graduate estudies in finance, 15 years of work experience: 10 years working at TUYA in departments such as Customer Service, CRM, Operations, Collections and marketing. He was in charge of the collections department for 8 years, where he was responsible for the outsourcing contact centers, designing collections strategies. He also was in charge of improving the collection department's processes by automating them or making them cost efficient and highly efficient.

Co Founder of the company and currently in charge of the Projects Direction, where he participates in the company's operations, consulting projects, training pocesses and product development.

Business Administrator with 25 years experience. Worked for 23 years at TUYA, where she was Operations Coordinador during 7 years, Commercial Coordinator during 11 years and durign her last years at the comany whe was Head of Sales of Vehicle Loans and Credit Cards.

She has wide experience in credit and commercial processes, team training (customer service and sales), process design and process auditing, role definition, sales plan design, sales strategy, among many other activities related to customer service and sales.

As Operations Director she plays a very important role, emphasizing on efficiency, results and QA, all of this granted by a very human and close relation with the contact center agents .