Engineer with post graduate estudies in finance, 15 years of work experience: 10 years working at TUYA in departments such as Customer Service, CRM, Operations, Collections and marketing. He was in charge of the collections department for 8 years, where he was responsible for the outsourcing contact centers, designing collections strategies. He also was in charge of improving the collection department's processes by automating them or making them cost efficient and highly efficient.
Business Administrator with 25 years experience. Worked for 23 years at TUYA, where she was Operations Coordinador during 7 years, Commercial Coordinator during 11 years and durign her last years at the comany whe was Head of Sales of Vehicle Loans and Credit Cards.
She has wide experience in credit and commercial processes, team training (customer service and sales), process design and process auditing, role definition, sales plan design, sales strategy, among many other activities related to customer service and sales.
As Operations Director she plays a very important role, emphasizing on efficiency, results and QA, all of this granted by a very human and close relation with the contact center agents .