Our clients include financial institutions and bail bond companies. We manage bail bonds, credit cards, mortgages and credit repair.
Inbound and outbound multichannel service including phone, email and chat.
Appointment setting, appointment confirmation and insurance verification processes (for the medical industry). Our clients include medical centers, dental care, SPAs and auto industry.
Tier 1 to tier 3 for your company's users and support for your clients including order status, tracking, product FAQ.
CRM update and management, data entry and transcription.
We will provide staff so you can run your processes yourself without a third party intervention.
No matter if your company is hiring or you are a headhunter recruiting for your clients, our experienced team of recruiters will help on the process bringing the best talent.
Inbound and outbound sales and telemarketing campaigns to increase your company's sales keeping costs under control.
Our focus on Training, Management, QA, ensure high quality standards and fisrt class services provided to all our clients and their customers.
Our Colombian based staff, who are exceptional at executing processes and our operations manager, who is based in Southern California, will improve current processes which will increase your overall performance. We will not only meet metrics, but exceed your expectations.
We are not a provider, we are a partner and we look forward to building long and trusting partnerships.
... or as described by one of our clients: a boutique contact center.
You will get what you really need and we will run your operation as you want! Meeting your individual needs is our main goal.
Your CRM or ours
Your dialer or ours
Your QA process or ours
Your team lead or ours
Your trainig our ours
You ask and we will make it happen!
Our hourly rate will be lower than hiring locally in USA and includes
- Fully bilingual agents
- QA processes
- Call recording
- Script and process documentation when needed
Management and QA
Our Operations Manager based in California, will make sure that every requirement you might have is fulfilled. We will not only meet metrics, but exceed your expectations.
Our QA process will be aligned with your company's processes and goals.
- Ticketing software
- Local DIDs in most countries
- International calls
- SMS and email services
"Our collections process has improved, we are collecting more money than before and our costs are very low to what we used to spend. Origen is a very important partner for our business. Origen takes care of recruiting, hiring and training their agents, so we don't have to manage those processes."
"Our sales and appointments increased thanks to Origen's handling the process, we don'e have to deal with hiring staff and our beauty specialists are fully booked at all times while saving us costs and our patients now love our customer service."
"Origen BPO increased our sales by setting appointments for potential leads for websites and marketplaces. They have been in charge of our customer service process with outstanding results."
"Origen BPO has been in charge of our help desk and customer support operation for over a few years and our client’s perception of services has been improving ever since."